LO1: Business Functional Area

Choose Two (2) business functional area:

• Explain the roles and responsibilities
• Provide example of their roles. You may use diagrams or images to support your answers. 

Sales Department:

The roles and responsibilities:

1. Selecting targets - knows what is the target market or targeted customer.
2. Defining Priorities - help your sales to increase by defining the priorities.
3. Defining Time Guidelines - set guidelines for seller to spend their time.
4. Monitoring compliance - responsible for providing the data that allows you and other leaders in the organization to monitor what is happening in the marketplace regarding customers, competitors and surrounding regulations and technology shifts.
5. Knowing when and when not to expedite - its your job to know when and what that needs to be expedited. 

Example: The sales report 

Administration Department:

The roles and responsibilities:

1. Coordinate office activities and operations to secure efficiency and compliance to company policies.
2. Supervise administrative staff and divide responsibilities to ensure perfomance
3. Manage phone calls and correspondence (email, letters)
4. Create and update records and databases with personnel, financial and other data.
5. Track stocks of office supplies and place orders when necessary.
6. Submit timely reports and prepare presentations or proposal as assigned.
7. Assist colleagues whenever necessary.

Example: The administration department having a meeting

Reference:

Salesandmarketing.com. (2017). 7 responsibilities sales managers must own | salesandmarketing.com. [online] Available at: https://salesandmarketing.com/content/7-responsibilities-sales-managers-must-own [Accessed 21 Jun. 2017].

Word MS Templates. (2015). 7 Sales Report Templates - Excel PDF Formats. [online] Available at: http://www.wordmstemplates.com/sales-report-sample.html [Accessed 21 Jun. 2017].

Recruiting and Hiring Resources for Employers. (2015). Office Administrator job description template | Workable. [online] Available at: https://resources.workable.com/office-administrator-job-description [Accessed 21 Jun. 2017].